At Mission1st, quality assurance is more than a program. It is a mindset, a culture, the way we do business. Our use of ISO 9001 guidelines has proven ideal for the evolving needs of our customers, and provides a compliance framework that supports the Government’s recent emphasis on performance based contracting. Mission1st implements our Quality Management System through documented, repeatable processes and procedures. Four of these delivery procedures have special significance for the performance based contracting environment:

• Customer Focus, Satisfaction, and Continual Improvement
• Corrective and Preventive Action
• Customer Requirements Review and Contracts Administration
• Design and Development.

These procedures focus on ensuring customer performance objectives and requirements are fully understood, that the solution designed is based on approved requirements, that performance-based objectives are realized – and ultimately that customer satisfaction with Mission1st service and performance is high.